To help us provide the very best service under partnership agreements with the public sector, we have demonstrated our commitment by identifying the key areas where our involvement will produce benefits and enable Egan compliance.
This pledge will be a constant reference point for our clients and ourselves and is your guarantee of a relationship which will yield tangible advantages. |
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| Service |
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| We will tailor our service to meet your needs, and adhere to these agreed service levels. |
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| Stock |
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| We will agree and hold a stock profile which reflects your day-to-day needs. |
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| Single source, total solution |
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| If you need a product outside your regular stock profile, we guarantee to source it for you from stock or other sources. |
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| Satisfaction |
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| We will align key performance indicators to monitor our efficiency and continually improve our service. |
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| Egan compliance |
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| We will commit to working alongside your organisation to achieve Egan compliance as set out in 'Rethinking Construction'. |
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Frank McKay
Chief Executive
Travis Perkins Group |
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